Full Name
Dr. William Huggins
Job Title
Vice President and Country Lead
Company
iQor
Bio
Dr. William Huggins is an accomplished Senior Leader and Specialist with over 25 years of experience in customer service, retail, and operations management. His current role as Vice President and Country Lead at iQor allows him to create meaningful business connections globally through the company’s CX private cloud technology which supports diverse business needs.
Prior to iQor, Dr. Huggins served as Regional Director of Customer Experience at Unicomer, where he oversaw the development and implementation of all customer relations initiatives across 14 countries within the Caribbean. He has a proven track record of innovation and implemented the use of cutting-edge analytics and technology solutions to create rewarding experiences for both the company and its clients.
Dr. Huggins is highly regarded as the go-to-source for customer engagement strategies and has delivered numerous lectures on this topic. He believes, “operating with a digital mindset produces a progressive culture.”
Qualifications:
 Doctorate in Business Administration from the University of the West Indies, Trinidad and Tobago
 Master’s in Business Administration from the University of Lincoln, UK
 Graduate Member of the Chartered Institute of Marketing, UK
William Huggins